Can the computer operating system be updated??

Answer : The ROTOR(+) software has been designed to run on a Microsoft Windows touchscreen computer. If the touchscreen is being used as a standalone control interface then this should not cause the user any problems. 

Note: Older ROTORs were supplied with a Laptop. We recommend replacing the laptop if an operating system upgrade is required.

We are aware that some companies demand that all computers must have the latest operating system as a method of protecting all their systems from viruses etc.. This is even more important when the customer wants to connect the computer to the network. We can confirm that the ROTOR software will run on Windows 11.

Note : A backup of the calibration files and any special routines created by the customer must be completed before starting the upgrade process. Please see the video here Help Panel - Backup

There are a number of options available :

• If the customer or their IT department are prepared to perform the update, then Singer Instruments will be happy to provide a current, installable version of the ROTOR software. This can be installed by the customer, after the operating system update, by running the install software from a USB data key. 
• If the customer has an up-to-date Lab Support agreement a Singer Instruments Technician will be happy to install the ROTOR(+) software remotely once the operating system has been updated. TeamViewer is generally used as a remote access tool.
• There is also the option for the customer to install the software on an up-to-date laptop computer for both ROTOR versions. The ROTOR(+) software runs on Microsoft Windows 10, 64 bit. The laptop computer does not need to have a high specification. It is possible to use the touchscreen functionality provided on some laptops.
  • Please see this article : Where can I get the Software for the ROTOR HDA? 
  • As the software is intended for a touchscreen computer if the laptop does not have this ability then a configuration file will need to be altered.
    • Note: It is possible to temporarily show the mouse cursor which works as long as the software is running. Press the keys <Ctrl> + <Alt> + C 

Note: To identify the difference between ROTOR (pre- July 2021) and ROTOR+ please see this article : What model of ROTOR do I have - ROTOR / ROTOR+?

Important:

• The ROTOR software will not run on a standard Macintosh (laptop or iMac) unless it is partitioned to run Windows software.
• Singer Instruments are not responsible for problems caused by operating system updates or any charges incurred.
• Singer Instruments can recommend laptop specifications but it is the responsibility of the customer to purchase and prepare it for use.

If you require more information please contact [e-mail] for assistance.