Can the computer operating system be updated??

Answer : The ROTOR(+) software has been designed to run on a Microsoft Windows touchscreen computer. If the touchscreen is being used as a standalone control interface then this should not cause the user any problems. 

Note: Older ROTORs were supplied with a Laptop. We recommend replacing the laptop if an operating system upgrade is required.

We are aware that some companies demand that all computers must have the latest operating system as a method of protecting all their systems from viruses etc.. This is even more important when the customer wants to connect the computer to the network. 

Note : A backup of the calibration files and any special routines created by the customer must be completed before starting the upgrade process. Please see the video here Help Panel - Backup

There are a number of options available :

• If the customer or their IT department are prepared to perform the update, then Singer Instruments will be happy to provide a current, installable version of the ROTOR software. This can be installed by the customer, after the operating system update, by running the install software from a USB data key. 
• If the customer has an up-to-date Lab Support agreement a Singer Instruments Technician will be happy to install the ROTOR(+) software remotely once the operating system has been updated. TeamViewer is generally used as a remote access tool.
• There is also the option for the customer to install the software on an up-to-date laptop computer for both ROTOR versions. The ROTOR(+) software runs on Microsoft Windows 10, 64 bit. The laptop computer does not need to have a high specification. It is possible to use the touchscreen functionality provided on some laptops.
  • Please see this article : Where can I get the Software for the ROTOR HDA? 
  • As the software is intended for a touchscreen computer if the laptop does not have this ability then a configuration file will need to be altered.
    • Note: It is possible to temporarily show the mouse cursor which works as long as the software is running. Press the keys <Ctrl> + <Alt> + C 

Note: To identify the difference between ROTOR (pre- July 2021) and ROTOR+ please see this article : What model of ROTOR do I have - ROTOR / ROTOR+?

Important:

• The ROTOR software will not run on a standard Macintosh (laptop or iMac) unless it is partitioned to run Windows software.
• Singer Instruments are not responsible for problems caused by operating system updates or any charges incurred.
• Singer Instruments can recommend laptop specifications but it is the responsibility of the customer to purchase and prepare it for use.

If you require more information please contact [e-mail] for assistance.