How do I use TeamViewer for Remote Access for Singer Products

Introduction

TeamViewer will work with any Operating System assuming that the IT department at the customer end is happy for the equipment to be connected to their network.

Note : Older laptops will be have been set up with LogMeIn remote access software. Singer Instruments no longer use this method so TeamViewer will need to be installed.

There are two options for running Teamviewer

Option 1

The ROTOR and PIXL come with Teamviewer installed

This may be configured to only be used via LAN. We use this tool if Secomea access is configured. This is the preferred and very secure method of remote access. It also means that the user does not need to attend the instrument as long as it is left turned on and connected to an active internet port. How to set up the PIXL for remote access.
If there are problems setting up Secomea then the other option is to use Teamviewer directly but this requires modification of the TeamViewer set-up. Please see the video below.

Note : Secomea no longer in service

In February 2024 we stopped using Secomea for Remote Access. Whilst it was a really good method for accessing customer PIXL's remotely without the customer needing to be present we found that many of our customers were unable to connect their PIXL's to an internet connection due to local internet security policies. We now use TeamViewer directly. While it can be set up for Unattended Access it is easier to arrange a convenient time when the customer and a Singer Engineer is available. Our engineers appreciate the dfferent time zones and can be flexible to suit the customers.

Please use the Teamviewer Direct Connection instructions to set up Teamviewer. Note that the cable will need to be moved to the other internet port as explained.

Teamviewer Direct Connection

The direct method of connecting to TeamViewer the internet cable needs to be moved to the other internet connection point on the PIXL - left-hand connection without the blue dot above and to a nearby active internet port.

For the ROTOR the touchscreen/ laptop has to be connected to a nearby active internet port.

Option 2

Full Installation :

For a full installation of TeamViewer please download and run the attached file Teamviewer_Setup_en.exe

Temporary Installation :

Attached to this document is a file called TeamViewerQS.exe (also as a compressed version). Download this onto a USB data key. Plug the USB key into the Machine Control Interface (MCI) either laptop or touchscreen depending on your equipment.

Connect the MCI to the network using a standard network cable.
- - There are a number of methods for accessing the file on the data key:
  - When you plug in the USB key it may offer a small menu asking if you want to open the folder to view the files
  - Run Windows Explorer - best method from a laptop.
  - Turn on the MCI
    1. Connect a USB keyboard to a free USB port on the MCI
    2. Wait for Windows to finish loading
    3. Press <ALT> + <CRTL> + <DEL> to open the “Windows Security” window
    4. Select “Task Manager”
    5. Wait for the task manager to load
    6. Select the “Applications” tab
    7. Select “New Task…” (This option can also be found in File->New Task (Run…))
    8. Wait for the “Create New Task” window to load
    9. In the “Open:” box type: "explorer"
    10. Click “OK”
- Navigate to the USB Drive
- Run the file you downloaded earlier "TeamViewerQS.exe".
- After a short time, you will receive a screen as shown below. Please send this information to the Singer Instruments Technician which will allow them to connect to your MCI.

If you require more information please contact technicalsupport@singerinstruments.com for assistance.

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