Is there a secure way of connecting an older computer for remote access?

Answer -  Older MCI's (Machine Control Interface's) on MSM's and ROTOR's used the XP Operating System. This included touch-screen and laptop computers. Although the touchscreen operating system is actually Windows 2009 Embedded it still looks like the XP operating system. For this reason, IT departments are quite rightly refusing to put the MCI's onto their network.

Singer Instruments can not be held responsible for customers connecting their instruments to any network without approval from their local IT Team.

There are two answers to this problem.

1. Update the MCI's to a newer touch screen MCI which is running Windows 10. 

Note: This software should be able to run on a Windows 11 computer but this has not been fully tested by Singer Instruments.

1. Purchase an Industrial Router SiteManager Unit - there will be discounts applied for customers who have a current support contract. 

 Secomea SiteManager 

Note: At the end of 2023 Singer Instruments stopped using Secomea due to an increase in charges. We will continue to use TeamViewer to remotely access computer controlled instruments provided by Singer Instruments. How do I use TeamViewer for Remote Access for Singer Products

"The SiteManager™ 1549 establishes access to the Internet through the firewall of the existing wired network infrastructure, or wirelessly by the integrated WiFi option."

The unit is "security certified according to the highest industry standards of the industry, performed by the independent security organisation ProtectEM GmbH in Germany in close cooperation with the
Deggendorf Institute of Technology."

The important point is that it does not matter what operating system is running on the MCI this unit connects to it while providing up-to-date security as far as the network is concerned.

If you require more information please contact [e-mail] for assistance.