Do you have any information about Remote Access

Answer: 

As part of the support package our customers are offered 'Remote Support'.

As well as phone, email, Zoom etc.. we offer 'Remote Access' for our products which are fitted with computers.

TeamViewer is a well-known system used for remote access and is our preferred option.

1. We use TeamViewer for customers with Windows 10 (and above) operating systems who have permission for their equipment to be put on the network. Most of our newer products already have TeamViewer installed. If it is not installed customers will need to run an install program before the technician is able to connect. For detailed instructions please see this article.
2. For products still running operating systems prior to Windows 10, either on touchscreen or laptops, we may be able to use TeamViewer for remote access but a lot of IT Departments will not allow these computers to be connected to their network. Please check with your local IT Admin as they will have to allow your computer onto their network.

If you require more information please contact [e-mail] for assistance.