Can I use Antivirus software on your products?

Answer:  

Most widely available Antivirus products will work with Singer instruments, however, there may be certain exceptions that need to be added in order for our products to work correctly. Please check with your local IT department.

File Exceptions

For any Singer product that uses a Windows PC the following directory should be added to the Antivirus exceptions:

• C:\Program Files\Singer Instrument Company Limited\PIXL

If the antivirus still interferes then the following executable specific exceptions should be added for each product:

PIXL

• C:\Program Files\Singer Instrument Company Limited\PIXL\Software.Products.PIXL.WindowsUI.exe
• C:\Program Files\Singer Instrument Company Limited\PIXL\Software.Products.PIXL.EngineeringWindowsUI.exe
• C:\Program Files\Singer Instrument Company Limited\PIXL\Software.Engineering.LogFileViewer.exe  

Phenobooth

• C:\Program Files\Singer Instrument Company Limited\PhenoBooth\Software.Products.PhenoBooth.WindowsUI.exe
• C:\Program Files\Singer Instrument Company Limited\PhenoBooth\Software.Products.PhenoBooth.EngineeringWindowsUI.exe 
• C:\Program Files\Singer Instrument Company Limited\ PhenoBooth\Software.Engineering.LogFileViewer.exe

ROTOR(+)

• C:\Program Files\Singer Instrument Company Limited\ROTOR\Software.Products.ROTOR.WindowsUI.exe
• C:\Program Files\Singer Instrument Company Limited\ROTOR\Software.Products.ROTOR.EngineeringWindowsUI.exe
• C:\Program Files\Singer Instrument Company Limited\ROTOR\Software.Engineering.LogFileViewer.exe

Port Exceptions

PIXL

PIXL hardware communicates over Modbus TCP/IP which is port 502

The PIXL API uses gRPC over port 50052

Phenobooth

PhenoBooth uses MongoDB which communicates over port 27017

If you require more information please contact [e-mail] for assistance.