Ian
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Recent activity by Ian-
Why do I need to select the right PhenoBooth for my software?
Answer: The PhenoBooth and PhenoBooth+ have different cameras, and therefore the software needs to know which one to connect to.Check that the correct PhenoBooth is selected here from the top menu ...
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Where can I find the user guides for the ROTOR(+), Stinger and Shuttle?
Answer: All the manuals for our products are stored in this section : User ManualsNote: We no longer supply or support the ROTOR Stinger or Shuttle.If you require more information please contact t...
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How to resolve main supply voltage variations for the ROTOR.
Answer : Some customers in the USA reported issues with their ROTOR which was caused by the variations in their main supply voltage. This can be due to having a large item such as a fridge on the s...
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If we install the slide holder can we take a picture?
Answer:Yes. You can take a picture using the MSM 400 software.If you require more information please contact technicalsupport@singerinstruments.com for assistance.
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How to Delete Manual Routines From The ROTOR(+).
Answer: This is a very straightforward task to do. Please see the attached PDF which explains this process in detail.A video demonstration is available here : How to 'Manage Programs' in the ROTOR(...
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How to use the offline detection application in PIXL
Note: More details can be found on our main website : PIXL Command Line Detection - Singer Instruments Introduction - Offline DetectionThe offline detection application is a console application wh...
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Do you have any documentation about the sterility of your consumables?
Answer: An example of the sterility document we receive from our manufacturers is shown below. This applies to all of our plastic consumable including PlusPlates and RePads. If you require more i...
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What external factors should be considered which can affect the accuracy
Answer There are a number of factors which can affect the accuracy and effectiveness of SQWERTY. Most of them are included in the articles in other sections of SQWERTY-Pipetting - Robot Category. T...
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What is the accuracy of the ROTOR(+)?
Answer:The ROTOR(+) has an accuracy of: X Axis Y Axis +/-0.05mm +/-0.005mm If you require more information please contact technicalsupport@singerinstruments.com for assistance.
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How to disconnect/ reconnect the main air connection on the ROTOR (Video)
Answer: When moving the ROTOR or performing maintenance it is occasionally necessary to disconnect/ reconnect an air connection either at the ROTOR or at the compressor. The PDF attached contains i...