How do I use Splashtop SOS for Remote Access for Singer Products

Note : From April 2026 TeamViewer will no longer be used for Remote Access to customer products. Please contact [e-mail] for more information

 

Introduction

Splashtop SOS will work with any Operating System assuming that the IT department at the customer end is happy for the equipment to be connected to their network.

Running Splashtop SOS

To run Splashtop SOS, first download the file from the following link: SPLASHTOP SOS

Download this directly from the PC, or copy this file to the PC of the Singer machine and double click it to open.

The software will start and show a 9 digit code, send this to your Singer Engineer

When the Singer engineer successfully connects, the Splashtop SOS software will ask for permission to continue

The file will delete after the session has finished, ensuring there is no risk to the PC security.

 

Permanent installation

To enable a permanent file on the PC, first open the Splashtop file and then select Settings, then Add SOS to Desktop

 

Compliance and Security

All remote sessions are protected with TLS (including TLS 1.2) and 256-bit AES encryption.

Splashtop is compliant with ISO/IEC 27001, SOC2, GDPR, and CCPA, more information here: https://www.splashtop.com/security/compliance

If you require more information please contact [e-mail] for assistance.