Singer Lab Support

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INTRODUCTION

Singer Instruments has a long-standing reputation for fantastic service and support, for which we are very proud. Our motto, ‘a responsibility to science’, extends to our service and support whereby our primary motivation is to eliminate, or at least minimise, your experimental downtime. We design our products for reliability, longevity, speed, and ease-of-use. Our Lab Support packages augment these design criteria by increasing life-expectancy and increasing device
reliability with preventive and predictive maintenance. Should any reactive maintenance be called upon, our time, cost and carbon efficient support should get you up and running in the shortest time possible.

WARRANTY

Singer Instruments’ products are fully guaranteed against faulty materials or workmanship for one year from the date of commissioning. Should the product be controlled by a computer, the guarantee necessitates internet connectivity for remote access* availability. The guarantee does not cover damage caused by Force Majeure, misuse, unauthorised repairs or modifications,
the installation of unauthorised software or internet communication. The guarantee is only valid with use of official Singer Instruments consumables.

*Remote Access is a highly secure method of allowing a Singer Instruments engineer access to your machine via an internet connection. Not applicable for all products.

SUPPORT SUMMARY

Singer Lab Support is an excellent and cost effective service that gives the Laboratory unlimited access to Singer technical experts by phone, email, VOIP or remote access. All requests are entered into the Singer ticketing system that allows both the Laboratory and Singer Instruments to log, track and monitor any reported issues from initial contact through to resolution. While we aim to respond to all queries within 24 hours, our average response times are far less. 

With Singer Lab Support, upon request, you will also receive a report every 6 months detailing the performance of instruments, projected service intervals, consumables used, milestones achieved, any reported problem and resolution to the problem, and any other information requested.


Our Singer Lab Support packages come with discounts for multiple years, multiple products and renewals. We offer 2 levels of cover – Lab Support and Lab Support Plus.

For more details please refer to the brochure attached....

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